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What happens if a consumer is not happy?

Consumer delight and satisfaction is a driving principal at foodeezz. We believe that solving problems and putting things right should be the starting point in every conversation. Occasionally things may go off-track and when they do, going the extra mile to find a win-win solution always pa...

How does foodeezz work?

You’re 100% in control, you are using our platform to sell your products. We are just facilitators which means we do not hold or dispatch your stock. It is your responsibility to maintain your shopfront and update stock levels. You ship your products directly to the consumer once they have m...

How do I get paid?

foodeezz will pay producers every 28 days. When you are registered on foodeezz we will send you information on how to connect your store to our payment system.

Who manages the delivery of products?

The supplier takes full responsibility for the delivery of their products. These items are shipped directly from the supplier to the consumer through the supplier’s chosen delivery method and shipping courier. It is also up to the supplier whether or not they wish to provide international sh...

How does the ordering system work?

When a consumer places an order on the foodeezz marketplace, they do so by selecting product(s) and making a payment via a secure checkout process. Once this payment is made, both consumer and artisan producer receive a confirmation of the order. When you fulfil the order, you confirm this t...

How many products can I list?

There is no limit to the number of products you can list on the foodeezz marketplace. That said, we have some thoughts on how best to list products, the optimum quantity to list and other advice. Our producer handbook outlines our tips and suggestions in more detail.

How can I get involved?

There are so many ways to get involved in this community of food lovers. You can join the conversation on any of our social media channels. We’d love to hear from you about new artisan food producers who you think should be selling on the marketplace or about any blog topics you’d like us to...

I think foodeezz should…

We probably agree with you! foodeezz is just getting started. We’re constantly improving the site (especially to ease navigating and searching) and have much bigger plans to come. foodeezz wants to know what our customers and producers want.   We love hearing from you! So please d...