Producer FAQs

How does foodeezz work?

You’re 100% in control, you are using our platform to sell your products. We are just facilitators which means we do not hold or dispatch your stock. It is your responsibility to maintain your shopfront and update stock levels. You ship your products directly to the consumer once they have made a purchase. The numerous benefits of selling on the foodeezz marketplace are listed here.

What are your criteria for accepting producers?

We’re looking for artisan food producers that make the most creative and delicious food and beverage products. If you make amazing products and meet these three basic requirements, fill in your details here and we will get in touch!

1. You can process online orders (with the assistance of our order management system) and deliver products via the national post or courier system.
2. You are fully compliant with all local food laws that apply to you and your products.
3. You can outline the nutritional and dietary info for each product you list on your shopfront.

How many products can I list?

There is no limit to the number of products you can list on the foodeezz marketplace. That said, we have some thoughts on how best to list products, the optimum quantity to list and other advice. Our producer handbook outlines our tips and suggestions in more detail.

What are the foodeezz fees?

foodeezz works with producers to support them by offering a brand-new sales channel. Joining is easy, risk-free and you pay nothing unless you make a sale, leaving you to do what you do best. If you don't make a sale, you don't pay a fee. A commission to foodeezz is only paid when a sale is completed. And, don't worry - not only is our commission structure transparent and simple, it's nothing like the costs of dealing with traditional retailers.

How do I get paid?

foodeezz will pay producers every 28 days. When you are registered on foodeezz we will send you information on how to connect your store to our payment system.

Who manages the delivery of products?

The supplier takes full responsibility for the delivery of their products. These items are shipped directly from the supplier to the consumer through the supplier’s chosen delivery method and shipping courier. It is also up to the supplier whether or not they wish to provide international shipping. See our delivery policy here.

How does the ordering system work?

When a consumer places an order on the foodeezz marketplace, they do so by selecting product(s) and making a payment via a secure checkout process. Once this payment is made, both consumer and artisan producer receive a confirmation of the order. When you fulfil the order, you confirm this to foodeezz and we advise the consumer automatically that the order is on its way.

What is the pricing strategy at foodeezz?

We aim to charge a fair price and one that is competitive with other places you can buy the same goods, including your own e-commerce site where applicable. The more people who support artisan and local producers on foodeezz, the better you do so it’s in both our interests to consistently delight the consumer and keep them coming back.

What happens if a consumer needs to return an item?

We have outlined the returns and refunds policy here.

What happens if a consumer is not happy?

Consumer delight and satisfaction is a driving principal at foodeezz. We believe that solving problems and putting things right should be the starting point in every conversation. Occasionally things may go off-track and when they do, going the extra mile to find a win-win solution always pays dividends.